Privacy Policy – Muskoka Stays

Last Updated: 2025-11-17

This Privacy Policy explains how Muskoka Stays collects, uses, and protects information from users (“Users”) of the MuskokaStays.com website (“Site”). This policy applies to all products and services offered by Muskoka Stays.

Personal Information We Collect

We may collect personal information in several ways, including when Users:

  • Visit the Site
  • Submit an inquiry
  • Make a booking or request availability
  • Sign up for updates or newsletters
  • Communicate with us through forms, email, or messaging

This information may include:

  • Name
  • Email address
  • Phone number
  • Booking details and preferences
  • Message content and attachments

Guests may also choose to visit the Site anonymously. We only collect personal information if it is voluntarily submitted. Users may refuse to provide personal information, but doing so may limit their ability to access certain features (i.e., booking or inquiry functions).

Non-Personal Information

We may collect non-personal information when Users interact with the Site. This can include:

  • Browser type
  • Device type
  • Operating system
  • Internet service provider
  • General usage statistics
  • Referring and exit pages

This information helps us understand how the Site is used and improve the user experience.

Cookies

The Site may use cookies to:

Enhance your browsing experience

Remember your preferences

Track usage patterns

Users may choose to disable cookies in their browser settings. However, some parts of the Site may not function properly if cookies are turned off.

How We Use Your Information

Muskoka Stays uses collected information to:

  • Respond to inquiries
  • Process and confirm bookings
  • Provide customer service before, during, and after your stay
  • Improve the Site and overall guest experience
  • Send occasional updates or promotional material (only if you opt in)
  • Support communication related to your reservation

We do not sell, trade, or rent personal information.

Payment & Booking Platforms

If you book through Airbnb, VRBO, or Hostaway, those platforms may share booking-related information with us as required to complete your reservation. Payment details are processed securely through those platforms or through PCI-compliant processors — we do not store full payment card information.

How We Protect Your Information

We take appropriate security measures to protect your information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Misuse

Only authorized personnel have access to systems that store personal information, and all data is handled securely.

Sharing Your Information

We may share information with trusted third-party service providers that support our operations, such as:

  • Hostaway (property management system)
  • Email communication tools
  • Payment processors
  • Booking platforms (Airbnb, VRBO)

These partners only receive the information necessary to perform their functions. We do not sell or rent your personal information.

Third-Party Websites

Our Site may contain links to other websites (such as booking platforms or tourism resources). We are not responsible for the content or privacy practices of those external sites. Users should review those websites’ policies when visiting them.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page. Continued use of the Site after changes are posted will constitute acceptance of those changes.

Your Acceptance of This Policy

By using the Site, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Site.

Contact Us

For questions about this Privacy Policy or how your information is handled, please contact: MuskokaStays@gmail.com